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CORPORATE TRAINING PROFILE

International Customer Psychology and BehaviorE-Soft Vietnam Co., Ltd. (E-soft Denmark Group)

This content connects the international Customer Psychology and Behavior program with real business situations at E-Soft Vietnam Co., Ltd. (E-soft Denmark Group), focusing on practical tools, participant practice and application after training.

This content connects the international Customer Psychology and Behavior program with real business situations at E-Soft Vietnam Co., Ltd. (E-soft Denmark Group), focusing on practical tools, participant practice and application after training.
02

Intensive training duration

04

Program modules

95%

Overall Satisfaction

06

Participant feedback

1. Training Profile Overview

E-Soft Vietnam Co., Ltd. (E-soft Denmark Group)

E-Soft Vietnam Co., Ltd. (E-soft Denmark Group) is presented as the client organization in this in-house training profile. The overview summarizes its operating environment, business context and capability-development needs.

E-Soft Vietnam Co., Ltd. (E-soft Denmark Group) is presented as the client organization in this in-house training profile. The overview summarizes its operating environment, business context and capability-development needs.

ClientsE-Soft Vietnam Co., Ltd. (E-soft Denmark Group)
IndustryImaging technology and international customer services
AudienceCustomer service department heads, project managers and international account specialists
Duration02 intensive training days

2. Training Solution Delivered

01

Program Purpose

This content connects the international Customer Psychology and Behavior program with real business situations at E-Soft Vietnam Co., Ltd. (E-soft Denmark Group), focusing on practical tools, participant practice and application after training.

02

Delivery Approach

This content connects the international Customer Psychology and Behavior program with real business situations at E-Soft Vietnam Co., Ltd. (E-soft Denmark Group), focusing on practical tools, participant practice and application after training.

03

Capability Focus

This content connects the international Customer Psychology and Behavior program with real business situations at E-Soft Vietnam Co., Ltd. (E-soft Denmark Group), focusing on practical tools, participant practice and application after training.

04

Target Outcomes

This content connects the international Customer Psychology and Behavior program with real business situations at E-Soft Vietnam Co., Ltd. (E-soft Denmark Group), focusing on practical tools, participant practice and application after training.

3. Training Context, Capability Needs and Objectives

01

Implementation Context

E-Soft Vietnam Co., Ltd. (E-soft Denmark Group) is presented as the client organization in this in-house training profile. The overview summarizes its operating environment, business context and capability-development needs.

02

Capability Needs

Participants needed to strengthen practical capability in international Customer Psychology and Behavior, use suitable tools and coordinate more effectively across relevant work situations.

03

Training Objectives

The operating context shows why stronger international Customer Psychology and Behavior capability was needed, including coordination, quality, decision speed, risk control and practical execution in daily work.

4. Program Content and Practice Tools

SessionModule Session: Practical Focus

Apply the module through practical workplace examples.

5. Results and Application Value

01

capability hinh thanh

This content connects the international Customer Psychology and Behavior program with real business situations at E-Soft Vietnam Co., Ltd. (E-soft Denmark Group), focusing on practical tools, participant practice and application after training.

02

application into work

This content connects the international Customer Psychology and Behavior program with real business situations at E-Soft Vietnam Co., Ltd. (E-soft Denmark Group), focusing on practical tools, participant practice and application after training.

03

Practical workplace application

This content connects the international customer psychology and behavior program with practical business situations at E-Soft Vietnam Co., Ltd. (E-soft Denmark Group), focusing on tools, practice and post-training application.

04

Practical workplace application

Build a standardized customer feedback process based on emotional intelligence.

6. Course Survey Results

94%

Kha nang doc vi tam ly customers

94%

96%

Practical workplace application

96%

92%

Change in customer service attitude

92%

97%

Practical workplace application

97%

95%

Confidence level when working with international partners

95%

94%

Commitment to Post-Training Application

94%

7. Participant Feedback

The course provided practical tools that can be applied to daily work at E-Soft Vietnam Co., Ltd. (E-soft Denmark Group).
Illustrative photo of participant Nguyen Thu Trang
Nguyen Thu TrangParticipantE-Soft Vietnam Co., Ltd. (E-soft Denmark Group)
The course provided practical tools that can be applied to daily work at E-Soft Vietnam Co., Ltd. (E-soft Denmark Group).
Illustrative photo of participant Pham Hoang Nam
Pham Hoang NamParticipantE-Soft Vietnam Co., Ltd. (E-soft Denmark Group)
The course provided practical tools that can be applied to daily work at E-Soft Vietnam Co., Ltd. (E-soft Denmark Group).
Illustrative photo of participant Tran Bich Lien
Tran Bich LienParticipantE-Soft Vietnam Co., Ltd. (E-soft Denmark Group)
The course provided practical tools that can be applied to daily work at E-Soft Vietnam Co., Ltd. (E-soft Denmark Group).
Illustrative photo of participant Le Quang Minh
Le Quang MinhParticipantE-Soft Vietnam Co., Ltd. (E-soft Denmark Group)
The course provided practical tools that can be applied to daily work at E-Soft Vietnam Co., Ltd. (E-soft Denmark Group).
Illustrative photo of participant Do Thuy Duong
Do Thuy DuongParticipantE-Soft Vietnam Co., Ltd. (E-soft Denmark Group)
The course provided practical tools that can be applied to daily work at E-Soft Vietnam Co., Ltd. (E-soft Denmark Group).
Illustrative photo of participant Vu Hai Yen
Vu Hai YenParticipantE-Soft Vietnam Co., Ltd. (E-soft Denmark Group)

DELIVERY EVIDENCE

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