Course Information

Warehouse Operations Supervision

This course develops warehouse floor supervision capability, from coordinating people and processes to safety, inventory accuracy, and shift performance.

Giang vien huong dan skills communication for team management organization

Actual classroom session at Masterskills

Instructor presenting during a training session

Participants taking part in a training activity

Discussion during a corporate training program

Overview of an on-site corporate training class

Instructor guiding participants through practical exercises

Group activity during the training program

Group photo of participants at the end of the course

Table of Contents

Course Overview
Learning Objectives
Target Participants
Course Outline
Training Methodology
Class Information
Materials & Certification
Faculty
Masterskills Corporate Profile
Selected Clients

1. Course Overview

Giam sat kho la vi tri connection plan with hoat dong tai hien truong. people supervisors phai dong thoi management progress nhap–xuat, phan cong personnel, xu ly discrepancies, duy tri safety and bao dam thong tin inventory cap nhat chinh xac.

The course “Warehouse Operations Supervision” Tap trung vao role supervisors, control process nhap–luu–xuat, stocktaking, management hien truong, safety and according to doi chi so. the exercise bam sat scenario phat sinh in ca van hanh.

After the program, participants can organize shift work more clearly, detect abnormalities early, give feedback and guidance to employees on the floor, and report results using appropriate data.

2. Learning Objectives

Clarify responsibility, quyen han and the diem control of warehouse operations supervision.
Develop plan shift and phan cong personnel according to khoi luong, uu tien and capability.
Giam sat process receiving, storage, order preparation and dispatch according to tieu chuan.
Control stocktaking, discrepancies inventory and nguyen nhan phat sinh loi operations.
Maintain 5S, safety, ky luat hien truong and xu ly su co according to process.
Monitor KPI van hanh, huong dan employees and to xuat cai tien tai kho.

3. Target Participants

To truong and supervisors khoDirectly dieu phoi personnel, progress and quality hoat dong according to ca.
Employees kho quy hoach len vi tri supervisorsNeed to chuan bi skills organization, control and dan dat hien truong.
Management logistics or trung tam phan phoiWant to chuan hoa capability supervisors and co che bao cao in he thong kho.
Personnel production, materials and control inventoryPhoi hop chat che with supervisors kho to bao dam dong materials and do chinh xac data.

4. Course Outline

The content includes six parts that develop supervisory capability from role clarity, receiving–storage–dispatch, stocktaking, and safety to performance measurement and floor improvement.

PART 01Tong Quan Vai Tro Giam Sat Van Hanh Kho

Khai niem warehouse operations supervision hang.
Vai tro kho in supply chain organization.
Responsibility chinh of supervisors kho.
Moi lien he kho, purchasing, production, sales.
Tu duy chinh xac, safety, kip thoi.
Cac loi pho bien in van hanh kho.
Example kho discrepancies gay influence giao hang.
Discussion thach thuc kho hien tai.

PART 02Management Quy Trinh Nhap Hang and Luu Tru

Check documents truoc when nhan hang.
Reconcile so luong, quality, ma hang.
Phan loai hang hoa according to tieu chuan warehousing.
Arrange storage locations systematically.
Apply FIFO, FEFO in management hang.
Recognize data nhap kho chinh xac.
Exercise ra soat process receiving.
Practice thiet ke so do warehousing.

PART 03Giam Sat Xuat Hang and Chuan Bi Don

Tiep nhan yeu cau xuat kho clear.
Check inventory truoc when picking.
Huong dan picking, packing dung process.
Control discrepancies ma hang, so luong.
Dam bao thoi gian giao hang commitment.
Use checklist kiem tra truoc xuat kho.
Case scenario xuat nham hang for khach.
Practice xu ly orders gap.

PART 04Kiem Ke, control inventory and Sai Lech

Establish lich periodic stocktaking appropriate.
Reconcile inventory practical and he thong.
Phan tich nguyen nhan chenh lech inventory.
Control slow-moving stock, hu hong.
Monitor inventory levels toi thieu, toi da.
Apply phan tich ABC in inventory.
Example chenh lech inventory keo dai.
Exercise xu ly discrepancies stocktaking.

PART 05Safety Kho and management Hien Truong

Identify risk safety in kho.
Sap xep loi di, khu vuc, bien bao.
Control thiet bi nang ha, xe nang.
Tuan thu quy dinh phong chay chua chay.
Apply 5S in warehouse management.
Phan ung nhanh when phat sinh su co.
Case scenario tai nan do layout sai.
Practice kiem tra warehouse floor.

PART 06Do Luong performance and Cai Tien Van Hanh Kho

Establish KPI van hanh kho in yeu.
Monitor inventory accuracy, orders.
Evaluate nang suat nhap, xuat, stocktaking.
Phan tich diem nghen in process kho.
Improve layout and luong di chuyen hang.
Apply WMS, barcode, data so.
Develop plan cai tien effective kho.
Cam ket ap dung vao kho practical.

5. Training Methodology

Classes are delivered in small, learner-centered groups. Instructors provide concise input, then facilitate discussions, scenario-based practice, feedback, and reflection so participants can translate knowledge into practical workplace behaviors.

Group Discussions Individual Exercises Group Presentations Brainstorming Techniques Guided Practice with the Instructor Experiential Projects In-Class Activities Role-Playing Activities Class Presentations

6. Class Information

Expected Start Date	Schedule	Class Hours	Location	Tuition Fee	Registration
To Be Announced	Saturday – Sunday	08:30 – 16:30	Ho Chi Minh City	VND 4,500,000	Registration
To Be Announced	Monday – Thursday	18:00 – 21:30	Hanoi	VND 4,500,000	Registration

10% discount: registration at least 15 days in advance, groups of three or more participants, or loyal clients.Reserve a Seat

Note: The schedule above is provisional and may be adjusted based on enrollment, class arrangements, and the actual training plan. Masterskills will confirm the official schedule with participants before the course begins.

Duration: 2 days / 4 sessions; maximum 35 participants per class.
Ho Chi Minh City: 224 Dien Bien Phu Street, Ban Co Ward, Ho Chi Minh City.
Hanoi: 51 Le Dai Hanh Street, Hai Ba Trung Ward, Hanoi.
Corporate in-house training: Delivered at the client’s office or factory; pricing depends on the design scope, location, and class size.
Additional costs: Instructor travel and accommodation costs are determined by the delivery location, where applicable.

7. Learning Materials & Certification

Participants receive proprietary course materials developed by Masterskills, practical handouts, self-assessment forms, and reference materials aligned with real business situations.

Proprietary Course MaterialsStandardized content updated in line with the course objectives.

Practical ToolsChecklists, handouts, feedback templates, and individual action plans.Explore the Toolkit

Course Completion Certificate

Participants who meet the attendance and practical requirements receive a Masterskills certificate of program completion.

8. Faculty

Masterskills instructors and experts bring practical management, consulting, and training experience relevant to the program content.

TS. Le Van Bay

Logistics and supply chain expert specializing in supply chain management, purchasing, import-export, and logistics optimization.

MBA. Nguyen Thanh Binh

Production management expert specializing in Lean Manufacturing, TPM, 5S–Kaizen, and frontline manager development.

View Faculty Profiles

9. Masterskills Corporate Profile

View Profile

An overview of Masterskills’ training capabilities, areas of expertise, delivery methodology, and experience partnering with organizations.

Client feedback after attending a Masterskills course

Client Testimonials

“The Warehouse Operations Supervision course provides practical content, workplace-relevant activities, and clear facilitation. Instructors help participants use appropriate tools, analyze situations, and develop solutions they can apply after the program.”

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