Course Information

Listening and Questioning Skills

This course helps participants listen for key points and use purposeful questions to clarify information, explore causes, and facilitate dialogue.

Giang vien huong dan skills communication for team management organization

Actual classroom session at Masterskills

Instructor presenting during a training session

Participants taking part in a training activity

Discussion during a corporate training program

Overview of an on-site corporate training class

Instructor guiding participants through practical exercises

Group activity during the training program

Group photo of participants at the end of the course

Table of Contents

Course Overview
Learning Objectives
Target Participants
Course Outline
Training Methodology
Class Information
Materials & Certification
Faculty
Masterskills Corporate Profile
Selected Clients

1. Course Overview

Trong nhieu cuoc trao doi, people tham gia questioning through som, hoi according to assumptions or lien tuc dua ra questions dong, khien thong tin thu not day du. Listen and questioning need to su dung nhu a chu trinh: nghe to hieu, hoi to kham pha and xac nhan lai to tranh suy dien.

The course “Listening and Questioning Skills” The program guides participants to identify listening barriers, choose appropriate question types, build question sequences, and apply them in problem solving, coaching, sales, or work coordination.

After the program, participants can explore information in greater depth, help others express their thinking, and reduce circular discussions or premature conclusions when facts are insufficient.

2. Learning Objectives

Understand moi lien he giua listening, quan sat, questioning and xac nhan thong tin.
Identify the thoi quen lam gian doan through trinh listening or dan dat cau tra loi.
Use questions mo, dong, tham do, phan chieu and assumptions dung purpose.
Build chuoi questions from boi canh, van de, nguyen nhan to solution hanh dong.
Dieu chinh questions according to emotions, muc do san sang and role of people dialogue.
Apply listening and questioning in coaching, phong van, sales and giai quyet van de.

3. Target Participants

Management and team leadersNeed to su dung questions to delegation, coaching, xu ly van to and employee development.
Employees sales, dich vu and from vanNeed to kham pha needs thay vi chi trinh bay giai phap according to assumptions.
Chuyen vien personnel, tuyen dung and dao taoOften xuyen phong van, khai thac thong tin and dan dat dialogue.
Personnel lam viec lien phong banWant to lam ro yeu cau, nguyen nhan and responsibility truoc when thong nhat hanh dong.

4. Course Outline

Sau phan content di from nen tang listening to he thong questions, application according to scenario and build thoi quen hoi dung to tao ra hanh dong.

PART 01Foundations of Listening and Questioning

Khai niem listening and questioning.
Vai tro in communication cong so effective.
Distinguish nghe, hieu, feedback, khai thac.
Tu duy hieu dung truoc when dua y kien.
Moi lien he giua questions and thong tin.
Cac loi pho bien when nghe and hoi.
Example hieu sai do hoi chua du.
Discussion thoi quen communication hien tai.

PART 02Ky Thuat Listening Chu Dong

Maintain su tap trung vao speaker.
Quan sat emotions and tin hieu phi ngon ngu.
Khong ngat loi when doi phuong chia se.
Recognize y chinh and from khoa quan trong.
Tom tat lai to xac personnel hieu dung.
Use im lang to khuyen khich chia se.
Case scenario speaker thieu key point.
Practice listening ba tang thong tin.

PART 03Identify Rao need to when Listening

Thanh kien ca nhan lam meo thong tin.
Voi conclusion truoc when nghe het.
Xao nhang boi thiet bi and moi truong.
Phong thu when nghe y kien trai chieu.
Tap trung phan bien hon la thau hieu.
Identify emotions influence to listening.
Exercise phat hien rao need to ca nhan.
Practice control phan ung when nghe.

PART 04Ky Thuat Dat questions Hieu Qua

Ask questions mo to khai thac sau.
Ask questions dong to xac nhan thong tin.
Ask questions lam ro boi canh, nguyen nhan.
Tranh questions dan dat, phan xet.
Sap xep questions according to trinh from logic.
Apply mo hinh 5W1H in communication.
Example questions tot and chua appropriate.
Exercise chuyen questions dong thanh mo.

PART 05Apply questions in scenario work

Hoi to lam ro yeu cau work.
Hoi to khai thac needs khach hang.
Hoi to huan luyen and employee development.
Hoi to conflict management and bat dong.
Hoi to tim nguyen nhan van de.
Ket hop listening, tom tat, hoi tiep.
Case scenario employees che giau kho khan.
Practice hoi thoai hoi sau scenario.

PART 06Build Thoi Quen Listening and Hoi Dung

Prepare goals truoc moi cuoc trao doi.
Maintain thai do to mo and respect.
Recognize thong tin and hanh dong tiep theo.
Nhan feedback ve cach nghe and hoi.
Tu danh gia quality hoi thoai hang ngay.
Build van hoa hoi mo in team.
Develop checklist listening and questioning.
Cam ket ap dung vao work practical.

5. Training Methodology

Classes are delivered in small, learner-centered groups. Instructors provide concise input, then facilitate discussions, scenario-based practice, feedback, and reflection so participants can translate knowledge into practical workplace behaviors.

Group Discussions Individual Exercises Group Presentations Brainstorming Techniques Guided Practice with the Instructor Experiential Projects In-Class Activities Role-Playing Activities Class Presentations

6. Class Information

Expected Start Date	Schedule	Class Hours	Location	Tuition Fee	Registration
To Be Announced	Saturday – Sunday	08:30 – 16:30	Ho Chi Minh City	VND 4,500,000	Registration
To Be Announced	Monday – Thursday	18:00 – 21:30	Hanoi	VND 4,500,000	Registration

10% discount: registration at least 15 days in advance, groups of three or more participants, or loyal clients.Reserve a Seat

Note: The schedule above is provisional and may be adjusted based on enrollment, class arrangements, and the actual training plan. Masterskills will confirm the official schedule with participants before the course begins.

Duration: 2 days / 4 sessions; maximum 35 participants per class.
Ho Chi Minh City: 224 Dien Bien Phu Street, Ban Co Ward, Ho Chi Minh City.
Hanoi: 51 Le Dai Hanh Street, Hai Ba Trung Ward, Hanoi.
Corporate in-house training: Delivered at the client’s office or factory; pricing depends on the design scope, location, and class size.
Additional costs: Instructor travel and accommodation costs are determined by the delivery location, where applicable.

7. Learning Materials & Certification

Participants receive proprietary course materials developed by Masterskills, practical handouts, self-assessment forms, and reference materials aligned with real business situations.

Proprietary Course MaterialsStandardized content updated in line with the course objectives.

Practical ToolsChecklists, handouts, feedback templates, and individual action plans.Explore the Toolkit

Course Completion Certificate

Participants who meet the attendance and practical requirements receive a Masterskills certificate of program completion.

8. Faculty

Masterskills instructors and experts bring practical management, consulting, and training experience relevant to the program content.

Dr. Thai Tri Dung

Human resource management and behavioral psychology expert specializing in leadership, managerial psychology, negotiation, culture, and organizational behavior.

MBA. Vu Lai Doan Trang

Chuyen gia develop nguon nhan luc & leadership. develop leadership, learning & development, dich vu khach hang and van hanh organization.

View Faculty Profiles

9. Masterskills Corporate Profile

View Profile

An overview of Masterskills’ training capabilities, areas of expertise, delivery methodology, and experience partnering with organizations.

Client feedback after attending a Masterskills course

Client Testimonials

“The Listening and Questioning Skills course provides practical content, workplace-relevant activities, and clear facilitation. Instructors help participants use appropriate tools, analyze situations, and develop solutions they can apply after the program.”

View More Client Testimonials