Risk and Quality Management

1. Course Introduction

Risk and Quality Management is increasingly important as organizations need practical capability that connects strategy, daily execution and measurable results. Without a structured approach, teams often rely on experience alone, making outcomes inconsistent and difficult to sustain.

This course provides the concepts, tools and practice needed to strengthen risk-based quality management. Participants learn how to analyze current situations, select appropriate methods and apply them to realistic workplace cases.

The program is designed for practical application. Through discussion, exercises and guided reflection, participants build a clear action orientation and prepare to transfer learning into their own work environment.

2. Learning Objectives

• Explain the core principles and business value of risk-based quality management.
• Analyze current practices, gaps and risks related to quality risk overview.
• Use practical tools and templates to apply risk identification in processes in workplace situations.
• Coordinate with relevant stakeholders and communicate expectations clearly during implementation.
• Handle common obstacles, deviations or resistance without losing focus on objectives.
• Build an action plan to apply, monitor and sustain improvements after the course.

3. Target Participants

• Business Leaders, Managers and Risk OwnersNeed to identify, assess and control risks that affect performance, compliance, projects, finance or quality.
• Department Heads, Supervisors and Project LeadersDirectly manage work plans, resources and decisions where uncertainty and risk must be handled early.
• Finance, Quality, Compliance and Internal Control StaffSupport evidence-based risk assessment, monitoring, reporting and improvement actions.
• High-Potential ProfessionalsPrepare to apply risk-based thinking in everyday decisions and cross-functional coordination.

4. Course Content

The six-part course content covers quality risk overview, risk identification in processes, root-cause and impact analysis, quality defect control and prevention, incident and quality complaint handling and measurement, reporting and system improvement, moving from foundation to practical workplace application.

5. Training Methodology

The class is delivered in small groups with a learner-centered approach. The instructor presents concise concepts, facilitates discussion, leads case practice, provides feedback and helps participants convert knowledge into applied workplace behavior.

6. Class Information

Note:The opening schedule is tentative and may be adjusted based on the number of registered participants, class delivery conditions and the actual training plan. Masterskills will confirm the official schedule with participants before the opening date.

• Duration:2 days / 4 sessions; maximum 35 participants per class.
• Ho Chi Minh City:224 Dien Bien Phu, Ban Co Ward, Ho Chi Minh City.
• Hanoi:51 Le Dai Hanh, Hai Ba Trung Ward, Hanoi.
• Corporate In-House Training:Delivered at the office or factory; pricing is based on design scope, delivery location and class size.
• Additional Costs:Instructor travel and accommodation costs are determined by the delivery location, if applicable.

7. Learning Materials & Certification

Participants receive copyrighted course materials prepared by Masterskills, practice handouts, self-assessment forms and reference materials aligned with business situations.

Certificate of Course Completion

Participants who meet attendance and practice requirements are awarded a Masterskills certificate of course completion.