Problem Solving in Purchasing

1. Course Overview

In purchasing operations, incidents often do not arise from a single cause. Unclear requirements, supplier selection without sufficient data, weak terms, or slow internal coordination can all lead to late delivery, increased cost, and operational disruption.

The course “Problem Solving in Purchasing” helps participants approach problems through a structured process: clarifying needs, collecting facts, assessing risks, identifying causes, and selecting appropriate solutions. Tools such as TCO, the Kraljic matrix, 5 Whys, and RACI are placed in the context of purchasing operations.

Through scenarios and practical exercises, participants build the ability to handle immediate issues while standardizing coordination, performance follow-up, and prevention of recurring problems.

2. Learning Objectives

• Identify and mo ta chinh xac the van to thuong gap in process purchasing.
• Clarify needs, thong so technical, budget and muc do prioritization before tim supply sources.
• Evaluate supplier and risk supply dua tren nhieu criteria instead of only so sanh gia.
• Phan tich causes of the incidents related to price, progress, quality and supply sources.
• Coordinate effective with the set of phan related to agreement responsibility and solution handle.
• Standardize hanh dong corrective, chi so follow up on and bien phap prevention recurrence.

3. Target Participants

• Employees and chuyen vien purchasingDirectly receiving requirements, tim nguon, so sanh quotations, ordering and handle lead to.
• Personnel supply, logistics and planNeed to coordination handle the van to influence to materials, inventory, progress and activities production.
• Personnel technical, quality and the set of phan requirements muaNeed to lam ro standards, needs su stops and responsibility when lead to discrepancies.
• Truong nhom and management purchasingNeed to build process giai quyet problem, control risk and cai thien performance set of phan.

4. Course Outline

The content moves from problem identification, need clarification, and supplier assessment to issue handling, internal coordination, and recurrence prevention.

5. Training Methodology

Classes are delivered in small, learner-centered groups. Instructors provide concise input, then facilitate discussions, scenario-based practice, feedback, and reflection so participants can translate knowledge into practical workplace behaviors.

6. Class Information

Note: The schedule above is provisional and may be adjusted based on enrollment, class arrangements, and the actual training plan. Masterskills will confirm the official schedule with participants before the course begins.

• Duration: 2 days / 4 sessions; maximum 35 participants per class.
• Ho Chi Minh City: 224 Dien Bien Phu Street, Ban Co Ward, Ho Chi Minh City.
• Hanoi: 51 Le Dai Hanh Street, Hai Ba Trung Ward, Hanoi.
• Corporate in-house training: Delivered at the client’s office or factory; pricing depends on the design scope, location, and class size.
• Additional costs: Instructor travel and accommodation costs are determined by the delivery location, where applicable.

7. Learning Materials & Certification

Participants receive proprietary course materials developed by Masterskills, practical handouts, self-assessment forms, and reference materials aligned with real business situations.

Course Completion Certificate

Participants who meet the attendance and practical requirements receive a Masterskills certificate of program completion.