Course Information

Seven Quality Management Tools

Seven Basic Quality Control Tools

The program helps participants select and use the seven basic quality tools to collect data, set priorities, analyze causes, and control processes.

Instructor guiding communication skills for corporate management teams

Actual classroom session at Masterskills

Instructor presenting during a training session

Participants taking part in a training activity

Discussion during a corporate training program

Overview of an on-site corporate training class

Instructor guiding participants through practical exercises

Group activity during the training program

Group photo of participants at the end of the course

Table of Contents

Course Overview
Learning Objectives
Target Participants
Course Outline
Training Methodology
Class Information
Materials & Certification
Faculty
Masterskills Corporate Profile
Selected Clients

1. Course Overview

Quality improvement should be based on data rather than subjective judgment. When information is not collected, classified, and presented properly, teams struggle to identify key problems or evaluate the effectiveness of improvement actions.

The course “Seven Quality Management Tools” guides participants in using check sheets, distribution charts, Pareto charts, cause-and-effect diagrams, scatter diagrams, control charts, and process flowcharts.

Participants practice selecting tools based on purpose, interpreting results, and linking multiple tools in a problem-solving process from data collection to improvement follow-up.

2. Learning Objectives

Understand purpose, scope su stops and moi lien he of bay tools quality.
Design phieu kiem tra and organization data for phan tich.
Use bieu do phan set of and Pareto to identify xu huong and prioritization problem.
Phan tich causes using so do nhan through and verify using data.
Doc bieu do phan tan, bieu do control and identify changes process.
Build luu do and ket hop the tools to follow up on activities improvement.

3. Target Participants

Employees QA, QC and management qualityNeed to thu thap, phan tich and trinh bay data quality.
Engineers production, process and technologyParticipate in control changes and improvement process.
To truong, supervisors and quan docNeed to su stops data to prioritization and handle van to tai hien truong.
Tbehavioren nhom Lean, Kaizen and giai quyet problemNeed to a set of tools basic to phan tich causes and danh gia results.

4. Course Outline

The content is organized around the data-use sequence: collection, distribution, prioritization, cause analysis, control, and process improvement.

PART 01Overview of the Seven Quality Management Tools

Concept of bay tools management quality.
The role of data in improvement quality.
Moi lien he problem, causes, hanh dong.
Khi nao ap stops tung tools quality.
Tu duy prevention thay vi sua defects.
Model PDCA in management quality.
Scenario: Loi develop lai but shortage data.
Practice identify van to quality.

PART 02Check Sheets and Distribution Charts

Design phieu kiem tra data defects.
Xac dinh criteria recording agreement.
Thu thap data tai hien truong practical.
Use Histogram quan sat phan set of data.
Identify xu huong abnormalities through tan suat.
Check reliability of data inputs.
Example thu thap defects based on ca production.
Practice develop phieu kiem tra quality.

PART 03Pareto Charts and Problem Prioritization

Nguyen tac Pareto in management quality.
Classify defects based on muc do influence.
Set in Order data based on tan suat, cost.
Xac dinh nhom defects prioritization handle.
Tranh dan trai resources improvement quality.
Process for develop bieu do Pareto basic.
Scenario: Nhieu defects but not biet prioritization.
Practice build Pareto defects san pham.

PART 04Cause-and-Effect Diagrams and Cause Analysis

Concept of so do xuong ca Ishikawa.
Phan nhom causes based on 5M1E.
Ket hop data with quan sat hien truong.
Tranh nham trieu chung with root cause.
Ask questions dao after using 5Whys.
Xac minh causes before hanh dong.
Scenario: Do defects con people set of through systemic.
Practice phan tich causes defects mau.

PART 05Scatter Diagrams and Control Charts

Use Scatter Plot tim moi quan he.
Identify tuong quan between hai bien so.
Monitor changes process based on thoi gian.
Distinguish changes thuong and abnormalities.
Establish limits control appropriate.
Phan ung when process vuot nguong control.
Example lien he nhiet do and ty le defects.
Practice doc bieu do control basic.

PART 06Luu Do Quy Trinh and apply Improvement

Ve luu do mo ta process current.
Identify diem control and bottlenecks.
Ket hop bay tools in project improvement.
Develop plan hanh dong after phan tich.
Monitor results before and after improvement.
Standardize bai hoc thanh process moi.
Scenario: Improve xong but defects quay lai.
Practice develop a plan improvement quality.

5. Training Methodology

Classes are delivered in small, learner-centered groups. Instructors provide concise input, then facilitate discussions, scenario-based practice, feedback, and reflection so participants can translate knowledge into practical workplace behaviors.

Group Discussions Individual Exercises Group Presentations Brainstorming Techniques Guided Practice with the Instructor Experiential Projects In-Class Activities Role-Playing Activities Class Presentations

6. Class Information

Expected Start Date	Schedule	Class Hours	Location	Tuition Fee	Registration
To Be Announced	Saturday – Sunday	08:30 – 16:30	Ho Chi Minh City	VND 4,500,000	Registration
To Be Announced	Monday – Thursday	18:00 – 21:30	Hanoi	VND 4,500,000	Registration

10% discount: registration at least 15 days in advance, groups of three or more participants, or loyal clients.Reserve a Seat

Note: The schedule above is provisional and may be adjusted based on enrollment, class arrangements, and the actual training plan. Masterskills will confirm the official schedule with participants before the course begins.

Duration: 2 days / 4 sessions; maximum 35 participants per class.
Ho Chi Minh City: 224 Dien Bien Phu Street, Ban Co Ward, Ho Chi Minh City.
Hanoi: 51 Le Dai Hanh Street, Hai Ba Trung Ward, Hanoi.
Corporate in-house training: Delivered at the client’s office or factory; pricing depends on the design scope, location, and class size.
Additional costs: Instructor travel and accommodation costs are determined by the delivery location, where applicable.

7. Learning Materials & Certification

Participants receive proprietary course materials developed by Masterskills, practical handouts, self-assessment forms, and reference materials aligned with real business situations.

Proprietary Course MaterialsStandardized content updated in line with the course objectives.

Practical ToolsChecklists, handouts, feedback templates, and individual action plans.Explore the Toolkit

Course Completion Certificate

Participants who meet the attendance and practical requirements receive a Masterskills certificate of program completion.

8. Faculty

Masterskills instructors and experts bring practical management, consulting, and training experience relevant to the program content.

MBA. Hoang Minh Nghiep

Chuyen gia management production & improvement nang suat. Lean, Six Sigma, management nang suat, quality and toi uu systemic van hanh.

TS. Tran Tien Duc

Manufacturing and maintenance management expert. TPM, 5S, Kaizen, equipment maintenance, and factory operation optimization.

View Faculty Profiles

9. Masterskills Corporate Profile

View Profile

An overview of Masterskills’ training capabilities, areas of expertise, delivery methodology, and experience partnering with organizations.

Client feedback after attending a Masterskills course

Client Testimonials

“The Seven Quality Management Tools course provides practical content, workplace-relevant activities, and clear facilitation. Instructors help participants use appropriate tools, analyze situations, and develop solutions they can apply after the program.”

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