Course Information

Leadership Emotional Intelligence

This program helps leaders recognize and regulate emotions, empathize with their teams, and handle difficult communication in high-pressure environments.

Giang vien huong dan skills communication for team management organization

Actual classroom session at Masterskills

Instructor presenting during a training session

Participants taking part in a training activity

Discussion during a corporate training program

Overview of an on-site corporate training class

Instructor guiding participants through practical exercises

Group activity during the training program

Group photo of participants at the end of the course

Table of Contents

Course Overview
Learning Objectives
Target Participants
Course Outline
Training Methodology
Class Information
Materials & Certification
Faculty
Masterskills Corporate Profile
Selected Clients

1. Course Overview

Nang luc chuyen mon and logical thinking chua du to xu ly moi scenario leadership. Emotions not identify or dieu chinh need to influence to quyet dinh, cach feedback, muc do tin cay and climate of ca team.

The course “Leadership Emotional Intelligence” Tap trung vao self-awareness, self-management emotions, empathy, connection, communication influence and conflict management.

Participants phan tich the scenario pressure, identify emotional triggers and practice cach feedback giup duy tri su calm, respect and effective in managerial relationships.

2. Learning Objectives

Understand the thanh phan of emotional intelligence and influence of chung to leadership.
Identify emotions, tac nhan kich hoat and xu huong phan ung of ban than.
Dieu chinh emotions and behavior in scenario pressure or bat dong.
Thau cam and hieu needs, perspectives, trang thai of tbehavioren team.
Communicate influence, feedback and conflict management with su need to using emotions.
Build moi truong team safety, tich cuc and co kha nang phuc hoi.

3. Target Participants

Leadership and management organizationNeed to nang cao quality quyet dinh, communication and quan he in moi truong nhieu pressure.
Management cap trung and team leadersDirectly xu ly feedback, xung dot and emotions da dang of employees.
Management du an and personnel lam viec lien chuc nangNeed to thau hieu, influence and duy tri collaboration giua the nhom khac nhau.
Personnel ke thuaWant to develop kha nang self-management and connection truoc when dam nhiem role leadership.

4. Course Outline

Sau phan content develop from self-awareness and self-management to empathy, communication influence, conflict management and van hoa emotions.

PART 01Emotional Intelligence Foundations in Leadership

Khai niem emotional intelligence leadership.
Vai tro emotions in effective management.
Moi lien he emotions, behavior, influence.
Khac biet control and quan tri emotions.
Mo hinh capability emotional intelligence.
Tac dong of leadership to when hau nhom.
Case scenario: Emotions leadership lam team stress.
Practice from danh gia capability emotions.

PART 02Emotional Self-Awareness and Leadership Style

Identify emotions in scenario management.
Understand diem kich hoat emotions ca nhan.
Distinguish facts, dien giai, phan ung.
Identify tac dong leadership style.
Ky thuat dung lai to quan sat ban than.
Nhat ky emotions in role management.
Example phan ung nong with when bi chat van.
Practice phan tich diem kich hoat emotions.

PART 03Emotional Self-Management Under Pressure

Giu calm when doi dien xung dot.
Management stress in difficult decisions.
Ky thuat tho, pause, reframing.
Control ngon from when emotions dang cao.
Translate emotions tieu cuc thanh hanh dong.
Quy trinh feedback thay vi phan ung.
Case scenario: Bi employees phan doi cong khai.
Practice xu ly emotions duoi pressure.

PART 04Thau Cam and Ket Noi with team

Listen emotions phia sau loi noi.
Understand needs and dong luc employees.
Identify dau hieu mat dong luc team.
The hien empathy without lowering standards.
Ask questions mo to khai thac perspectives.
Build trust through presence.
Case scenario: employees im lang sau change.
Practice dialogue empathy with employees.

PART 05Influential Communication and Conflict Management

Communicate clear in sensitive situations.
Give feedback build without causing harm.
Ky thuat acknowledging emotions truoc content.
Coordinate xung dot among members.
Truyen cam hung using story and goals.
Mo hinh SBI in feedback behavior.
Case scenario: Hai employees mau thuan keo dai.
Practice dong vai: Give feedback kho.

PART 06Building a Positive Emotional Culture

Establish emotional norms in team.
Lan toa su calm when co bien dong.
Recognize no luc and motivation noi tai.
Encourage trao doi thang than, safety.
Maintain positive energy in organization.
Do luong team climate through feedback.
Case scenario: team lost trust vao leadership.
Practice develop a plan develop leadership EQ.

5. Training Methodology

Classes are delivered in small, learner-centered groups. Instructors provide concise input, then facilitate discussions, scenario-based practice, feedback, and reflection so participants can translate knowledge into practical workplace behaviors.

Group Discussions Individual Exercises Group Presentations Brainstorming Techniques Guided Practice with the Instructor Experiential Projects In-Class Activities Role-Playing Activities Class Presentations

6. Class Information

Expected Start Date	Schedule	Class Hours	Location	Tuition Fee	Registration
To Be Announced	Saturday – Sunday	08:30 – 16:30	Ho Chi Minh City	VND 4,500,000	Registration
To Be Announced	Monday – Thursday	18:00 – 21:30	Hanoi	VND 4,500,000	Registration

10% discount: registration at least 15 days in advance, groups of three or more participants, or loyal clients.Reserve a Seat

Note: The schedule above is provisional and may be adjusted based on enrollment, class arrangements, and the actual training plan. Masterskills will confirm the official schedule with participants before the course begins.

Duration: 2 days / 4 sessions; maximum 35 participants per class.
Ho Chi Minh City: 224 Dien Bien Phu Street, Ban Co Ward, Ho Chi Minh City.
Hanoi: 51 Le Dai Hanh Street, Hai Ba Trung Ward, Hanoi.
Corporate in-house training: Delivered at the client’s office or factory; pricing depends on the design scope, location, and class size.
Additional costs: Instructor travel and accommodation costs are determined by the delivery location, where applicable.

7. Learning Materials & Certification

Participants receive proprietary course materials developed by Masterskills, practical handouts, self-assessment forms, and reference materials aligned with real business situations.

Proprietary Course MaterialsStandardized content updated in line with the course objectives.

Practical ToolsChecklists, handouts, feedback templates, and individual action plans.Explore the Toolkit

Course Completion Certificate

Participants who meet the attendance and practical requirements receive a Masterskills certificate of program completion.

8. Faculty

Masterskills instructors and experts bring practical management, consulting, and training experience relevant to the program content.

Dr. Thai Tri Dung

Human resource management and behavioral psychology expert specializing in leadership, managerial psychology, negotiation, culture, and organizational behavior.

MBA. Paul Huynh

Leadership and capability development expert specializing in management skills, critical thinking, execution leadership, and coaching.

View Faculty Profiles

9. Masterskills Corporate Profile

View Profile

An overview of Masterskills’ training capabilities, areas of expertise, delivery methodology, and experience partnering with organizations.

Client feedback after attending a Masterskills course

Client Testimonials

“The Leadership Emotional Intelligence course provides practical content, workplace-relevant activities, and clear facilitation. Instructors help participants use appropriate tools, analyze situations, and develop solutions they can apply after the program.”

View More Client Testimonials