Intensive training duration
CORPORATE TRAINING PROFILE
Problem-Solving and Decision-Making SkillsInternational Tourist Club (ITC) - New World Saigon Hotel
This profile documents the in-house “Problem-Solving and Decision-Making Skills” training program delivered by Masterskills for International Tourist Club (ITC) - New World Saigon Hotel. It summarizes the context, objectives, practical modules, survey results, participant feedback and class photos.
Program modules
Overall satisfaction
Participant feedback
1. Training Profile Overview
International Tourist Club (ITC) - New World Saigon Hotel
International Tourist Club (ITC) - New World Saigon Hotel operates in hospitality, tourism and entertainment. This training profile presents its business context and the capability-development needs addressed through the in-house program.
The organization places strong emphasis on developing its people. The “Problem-Solving and Decision-Making Skills” program was positioned as a practical intervention to improve work quality, coordination and professional capability.
2. Training Solution Delivered
Program Purpose
The program was designed to strengthen practical problem-solving and decision-making skills capability for participants and connect learning with real work situations at International Tourist Club (ITC) - New World Saigon Hotel.
Delivery Approach
The training combined concise instruction, facilitated discussion, case exercises, practice tools and feedback so participants could apply the methods immediately.
Capability Focus
The capability focus included awareness, structured methods, practical tools, collaboration and implementation discipline related to problem-solving and decision-making skills.
Target Outcomes
Expected outcomes included stronger awareness, better use of tools, improved coordination and clear action plans after training.
3. Training Context, Capability Needs and Objectives
Implementation Context
The operating context showed a need to strengthen problem-solving and decision-making skills in daily work, especially in situations requiring coordination, analysis, decision quality and consistent execution.
Capability Needs
Participants needed practical methods, shared language and structured tools to apply problem-solving and decision-making skills more effectively in their roles.
Training Objectives
After the program, participants were expected to apply problem-solving and decision-making skills techniques, practice with real cases and convert learning into workplace action.
4. Program Content and Practice Tools
SessionModule
Module objective
- Key content
- Practice tools
01Problem-Solving and Decision-Making Skills Practice Module 1
Core concepts and practice focus for applying problem-solving and decision-making skills in workplace situations.
- Practice and apply “Problem-Solving and Decision-Making Skills Practice Module 1” through work-related exercises. Case exercises
- Practice and apply “Problem-Solving and Decision-Making Skills Practice Module 1” through work-related exercises. Case exercises
- Practice and apply “Problem-Solving and Decision-Making Skills Practice Module 1” through work-related exercises. Case exercises
02Problem-Solving and Decision-Making Skills Practice Module 2
Ky thuat truy tim root cause (Root Cause Analysis).
- Practice and apply “Problem-Solving and Decision-Making Skills Practice Module 2” through work-related exercises. Case exercises
- Practice and apply “Problem-Solving and Decision-Making Skills Practice Module 2” through work-related exercises. Case exercises
- Practice and apply “Problem-Solving and Decision-Making Skills Practice Module 2” through work-related exercises. Case exercises
03Problem-Solving and Decision-Making Skills Practice Module 3
Core concepts and practice focus for applying problem-solving and decision-making skills in workplace situations.
- Practice and apply “Problem-Solving and Decision-Making Skills Practice Module 3” through work-related exercises. Case exercises
- Practice and apply “Problem-Solving and Decision-Making Skills Practice Module 3” through work-related exercises. Risk matrix
- Practice and apply “Problem-Solving and Decision-Making Skills Practice Module 3” through work-related exercises. Case exercises
04Problem-Solving and Decision-Making Skills Practice Module 4
Core concepts and practice focus for applying problem-solving and decision-making skills in workplace situations.
- Practice and apply “Problem-Solving and Decision-Making Skills Practice Module 4” through work-related exercises. Action plan
- Practice and apply “Problem-Solving and Decision-Making Skills Practice Module 4” through work-related exercises. Case exercises
- Practice and apply “Problem-Solving and Decision-Making Skills Practice Module 4” through work-related exercises. Case exercises
5. Results and Application Value
Capability Developed
Participants strengthened practical capability in problem-solving and decision-making skills and understood how to use the relevant tools in real work situations.
Workplace Application
The learning can be applied to improve work quality, coordination, decision making and problem handling in daily operations.
Implementation Coordination
The program supported clearer collaboration among participants, teams and related departments during implementation.
Post-Training Value
Post-training value comes from practical application, shared working methods and a clearer action plan for continued improvement.
6. Course Survey Results
Overall Satisfaction
Practical Applicability
Content Quality
Training Methodology
Post-Training Applicability
Commitment to Post-Training Application
7. Participant Feedback
“
The course provided practical tools that I can apply directly at work.
Vu Hoang LongParticipantInternational Tourist Club (ITC) - New World Saigon Hotel
“
The examples and exercises helped me understand the topic more clearly.
Le Thanh ThuyParticipantInternational Tourist Club (ITC) - New World Saigon Hotel
“
The facilitator connected the content with realistic business situations.
Nguyen Quoc BaoParticipantInternational Tourist Club (ITC) - New World Saigon Hotel
“
The practice activities made the learning easy to remember and apply.
Tran Minh TamParticipantInternational Tourist Club (ITC) - New World Saigon Hotel
“
The program helped me improve my working methods and collaboration.
Pham Ngoc HaParticipantInternational Tourist Club (ITC) - New World Saigon Hotel
“
The training was practical, focused and relevant to my role.
Do Anh TuanParticipantInternational Tourist Club (ITC) - New World Saigon Hotel
DELIVERY EVIDENCE
8. Program Delivery Photos
.jpg) | .jpg) | .jpg) |
.jpg) | .jpg) | .jpg) |
.jpg) | .jpg) | .jpg) |
.jpg) |