Intensive training days
CORPORATE TRAINING PROFILE
IT Service Management Skills (ITSM)Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV)
This profile documents the in-house “IT Service Management Skills (ITSM)” program delivered for Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV). It summarizes the business context, capability objectives, program modules, practice tools, survey results, participant feedback and course photos.
Core modules
Overall satisfaction
Participant feedback
1. Training Profile Overview
Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV)
Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV) operates in finance, banking and information technology. This profile presents the organization as the client for the IT Service Management Skills (ITSM) program and highlights the operating context, target audience and capability-development needs behind the engagement.
The “IT Service Management Skills (ITSM)” program was delivered for IT managers, technical team leaders, system operators and digital banking service managers.. The content was connected to the work context of Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV), helping participants practice relevant methods and apply learning after training.
2. Training Solution Delivered
Program Purpose
Strengthen practical capability in IT Service Management Skills (ITSM) and help participants transfer relevant knowledge, tools and behaviors into daily work.
Delivery Approach
The program combined concise lectures, guided discussion, case exercises and practice tools across the core modules.
Capability Focus
The focus was on understanding core concepts, practicing methods and tools, and building suitable application plans for real work situations.
Target Outcomes
The expected outcome was to convert knowledge into practical actions while improving coordination, execution quality and confidence after training.
3. Training Context, Capability Needs and Objectives
Implementation Context
The business context created a need to strengthen IT Service Management Skills (ITSM), improve consistency of execution and connect training content with practical work requirements.
Capability Needs
Participants needed a shared language, practical tools and structured methods to apply IT Service Management Skills (ITSM) more effectively in their roles.
Training Objectives
After training, participants were expected to apply relevant techniques, coordinate more effectively and turn the program content into concrete workplace actions.
4. Program Content and Practice Tools
SessionModule
Learning Objectives
- Key Content
- Practice Tools
01ITSM Governance Framework and Service Value Chain
Understand and apply the key concepts, tools and workplace practices in itsm governance framework and service value chain.
02Operations Management and Service Support
Understand and apply the key concepts, tools and workplace practices in operations management and service support.
03Change Management and Service Release
Understand and apply the key concepts, tools and workplace practices in change management and service release.
04Measurement and Continual Service Improvement (CSI)
Understand and apply the key concepts, tools and workplace practices in measurement and continual service improvement (csi).
5. Results and Application Value
Capabilities Strengthened
Participants reinforced knowledge, behaviors and tools related to IT Service Management Skills (ITSM).
Application Capability
Participants practiced how to apply the program content through structured exercises and workplace-oriented examples.
Coordination and Execution
The program supported clearer coordination, shared understanding and more consistent execution among participants.
Value for Work
The learning outcomes provide practical value for daily work, team collaboration and continuous improvement after training.
6. Course Survey Results
Overall Satisfaction
Practical Applicability
Content Quality
Training Methodology
Post-Training Applicability
Commitment to Post-Training Application
7. Participant Feedback
“
The course provided practical methods that I can apply directly in my work.
Nguyen Minh QuangParticipantJoint Stock Commercial Bank for Investment and Development of Vietnam (BIDV)
“
The examples and exercises made the IT Service Management Skills (ITSM) content easier to understand.
Le Hong NamParticipantJoint Stock Commercial Bank for Investment and Development of Vietnam (BIDV)
“
The instructor connected the lessons with real situations in our organization.
Tran Thi Thanh ThuyParticipantJoint Stock Commercial Bank for Investment and Development of Vietnam (BIDV)
“
The practice activities helped me see how to improve my daily work approach.
Pham Anh TuanParticipantJoint Stock Commercial Bank for Investment and Development of Vietnam (BIDV)
“
The program was useful, practical and easy to share with my team.
Dang Quoc VietParticipantJoint Stock Commercial Bank for Investment and Development of Vietnam (BIDV)
“
I gained clearer tools and more confidence to apply the learning after class.
Vu Hoang LongParticipantJoint Stock Commercial Bank for Investment and Development of Vietnam (BIDV)
DELIVERY EVIDENCE
8. Course Delivery Photos
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