Intensive training duration
CORPORATE TRAINING PROFILE
Customer Complaint Handling SkillsViet Dung Aluminum Joint Stock Company - Brands: Alcorest, Alrado, Alpes
This profile documents the in-house “Customer Complaint Handling Skills” training program delivered by Masterskills for Viet Dung Aluminum Joint Stock Company - Brands: Alcorest, Alrado, Alpes. It summarizes the context, objectives, practical modules, survey results, participant feedback and class photos.
Program modules
Overall satisfaction
Participant feedback
1. Training Profile Overview
Viet Dung Aluminum Joint Stock Company - Brands: Alcorest, Alrado, Alpes
Viet Dung Aluminum Joint Stock Company - Brands: Alcorest, Alrado, Alpes operates in aluminum and finishing-material manufacturing. This training profile presents its business context and the capability-development needs addressed through the in-house program.
The organization places strong emphasis on developing its people. The “Customer Complaint Handling Skills” program was positioned as a practical intervention to improve work quality, coordination and professional capability.
2. Training Solution Delivered
Program Purpose
The program was designed to strengthen practical customer complaint handling skills capability for participants and connect learning with real work situations at Viet Dung Aluminum Joint Stock Company - Brands: Alcorest, Alrado, Alpes.
Delivery Approach
The training combined concise instruction, facilitated discussion, case exercises, practice tools and feedback so participants could apply the methods immediately.
Capability Focus
The capability focus included awareness, structured methods, practical tools, collaboration and implementation discipline related to customer complaint handling skills.
Target Outcomes
Expected outcomes included stronger awareness, better use of tools, improved coordination and clear action plans after training.
3. Training Context, Capability Needs and Objectives
Implementation Context
The operating context showed a need to strengthen customer complaint handling skills in daily work, especially in situations requiring coordination, analysis, decision quality and consistent execution.
Capability Needs
Participants needed practical methods, shared language and structured tools to apply customer complaint handling skills more effectively in their roles.
Training Objectives
After the program, participants were expected to apply customer complaint handling skills techniques, practice with real cases and convert learning into workplace action.
4. Program Content and Practice Tools
SessionModule
Module objective
- Key content
- Practice tools
01Customer Complaint Handling Skills Practice Module 1
Core concepts and practice focus for applying customer complaint handling skills in workplace situations.
- Practice and apply “Customer Complaint Handling Skills Practice Module 1” through work-related exercises. Case exercises
- Practice and apply “Customer Complaint Handling Skills Practice Module 1” through work-related exercises. Case exercises
- Practice and apply “Customer Complaint Handling Skills Practice Module 1” through work-related exercises. Case exercises
02Customer Complaint Handling Skills Practice Module 2
Core concepts and practice focus for applying customer complaint handling skills in workplace situations.
- Practice and apply “Customer Complaint Handling Skills Practice Module 2” through work-related exercises. Case exercises
- Practice and apply “Customer Complaint Handling Skills Practice Module 2” through work-related exercises. Case exercises
- Practice and apply “Customer Complaint Handling Skills Practice Module 2” through work-related exercises. Case exercises
03Customer Complaint Handling Skills Practice Module 3
Tiep nhan - Lang nghe - Xac nhan information.
- Practice and apply “Customer Complaint Handling Skills Practice Module 3” through work-related exercises. Case exercises
- Practice and apply “Customer Complaint Handling Skills Practice Module 3” through work-related exercises. Case exercises
- Practice and apply “Customer Complaint Handling Skills Practice Module 3” through work-related exercises. Case exercises
04practice xu ly tinh huong (Case Studies)
Core concepts and practice focus for applying customer complaint handling skills in workplace situations.
- Practice and apply “practice xu ly tinh huong (Case Studies)” through work-related exercises. Case exercises
- Practice and apply “practice xu ly tinh huong (Case Studies)” through work-related exercises. Case exercises
- Practice and apply “practice xu ly tinh huong (Case Studies)” through work-related exercises. Case exercises
5. Results and Application Value
Capability Developed
Participants strengthened practical capability in customer complaint handling skills and understood how to use the relevant tools in real work situations.
Workplace Application
The learning can be applied to improve work quality, coordination, decision making and problem handling in daily operations.
Implementation Coordination
The program supported clearer collaboration among participants, teams and related departments during implementation.
Post-Training Value
Post-training value comes from practical application, shared working methods and a clearer action plan for continued improvement.
6. Course Survey Results
Overall Satisfaction
Practical Applicability
Content Quality
Training Methodology
Post-Training Applicability
Commitment to Post-Training Application
7. Participant Feedback
“
The course provided practical tools that I can apply directly at work.
Nguyen Thanh TungParticipantViet Dung Aluminum Joint Stock Company - Brands: Alcorest, Alrado, Alpes
“
The examples and exercises helped me understand the topic more clearly.
Training ModuleParticipantViet Dung Aluminum Joint Stock Company - Brands: Alcorest, Alrado, Alpes
“
The facilitator connected the content with realistic business situations.
Pham Van BacParticipantViet Dung Aluminum Joint Stock Company - Brands: Alcorest, Alrado, Alpes
“
The practice activities made the learning easy to remember and apply.
Do Minh HoangParticipantViet Dung Aluminum Joint Stock Company - Brands: Alcorest, Alrado, Alpes
“
The program helped me improve my working methods and collaboration.
Hoang Thu TrangParticipantViet Dung Aluminum Joint Stock Company - Brands: Alcorest, Alrado, Alpes
“
The training was practical, focused and relevant to my role.
Tran Quoc VietParticipantViet Dung Aluminum Joint Stock Company - Brands: Alcorest, Alrado, Alpes
DELIVERY EVIDENCE
8. Program Delivery Photos
.jpg) | .jpg) | .jpg) |
.jpg) |