Intensive training duration
CORPORATE TRAINING PROFILE
Communication and Emotional Self-Control SkillsYouth Telecom Joint Stock Company (Yotel)
This profile documents the in-house “Communication and Emotional Self-Control Skills” training program delivered by Masterskills for Youth Telecom Joint Stock Company (Yotel). It summarizes the context, objectives, practical modules, survey results, participant feedback and class photos.
Program modules
Overall satisfaction
Participant feedback
1. Training Profile Overview
Youth Telecom Joint Stock Company (Yotel)
Youth Telecom Joint Stock Company (Yotel) operates in business operations. This training profile presents its business context and the capability-development needs addressed through the in-house program.
The organization places strong emphasis on developing its people. The “Communication and Emotional Self-Control Skills” program was positioned as a practical intervention to improve work quality, coordination and professional capability.
2. Training Solution Delivered
Program Purpose
The program was designed to strengthen practical communication and emotional self-control skills capability for participants and connect learning with real work situations at Youth Telecom Joint Stock Company (Yotel).
Delivery Approach
The training combined concise instruction, facilitated discussion, case exercises, practice tools and feedback so participants could apply the methods immediately.
Capability Focus
The capability focus included awareness, structured methods, practical tools, collaboration and implementation discipline related to communication and emotional self-control skills.
Target Outcomes
Expected outcomes included stronger awareness, better use of tools, improved coordination and clear action plans after training.
3. Training Context, Capability Needs and Objectives
Implementation Context
The operating context showed a need to strengthen communication and emotional self-control skills in daily work, especially in situations requiring coordination, analysis, decision quality and consistent execution.
Capability Needs
Participants needed practical methods, shared language and structured tools to apply communication and emotional self-control skills more effectively in their roles.
Training Objectives
After the program, participants were expected to apply communication and emotional self-control skills techniques, practice with real cases and convert learning into workplace action.
4. Program Content and Practice Tools
SessionModule
Module objective
- Key content
- Practice tools
01Communication and Emotional Self-Control Skills Practice Module 1
Core concepts and practice focus for applying communication and emotional self-control skills in workplace situations.
- Practice and apply “Communication and Emotional Self-Control Skills Practice Module 1” through work-related exercises. Practice tool
- Practice and apply “Communication and Emotional Self-Control Skills Practice Module 1” through work-related exercises. Kich ban email/dien thoai
- Practice and apply “Communication and Emotional Self-Control Skills Practice Module 1” through work-related exercises. Bo questions mo
- Practice and apply “Communication and Emotional Self-Control Skills Practice Module 1” through work-related exercises. Practice tool
02Communication and Emotional Self-Control Skills Practice Module 2
Core concepts and practice focus for applying communication and emotional self-control skills in workplace situations.
- Practice and apply “Communication and Emotional Self-Control Skills Practice Module 2” through work-related exercises. Practice tool
- Practice and apply “Communication and Emotional Self-Control Skills Practice Module 2” through work-related exercises. Practice tool
- Practice and apply “Communication and Emotional Self-Control Skills Practice Module 2” through work-related exercises. Ky thuat goi ten emotions
- Practice and apply “Communication and Emotional Self-Control Skills Practice Module 2” through work-related exercises. Practice tool
03Communication and Emotional Self-Control Skills Practice Module 3
Core concepts and practice focus for applying communication and emotional self-control skills in workplace situations.
- Practice and apply “Communication and Emotional Self-Control Skills Practice Module 3” through work-related exercises. The nhac ky thuat 6 giay
- Practice and apply “Communication and Emotional Self-Control Skills Practice Module 3” through work-related exercises. matrix tinh huong conflict
- Practice and apply “Communication and Emotional Self-Control Skills Practice Module 3” through work-related exercises. Practice tool
- Practice and apply “Communication and Emotional Self-Control Skills Practice Module 3” through work-related exercises. Kich ban role-play
04building van hoa communication at Yotel
Core concepts and practice focus for applying communication and emotional self-control skills in workplace situations.
- Practice and apply “building van hoa communication at Yotel” through work-related exercises. Practice tool
- Practice and apply “building van hoa communication at Yotel” through work-related exercises. template commitment communication team
- Practice and apply “building van hoa communication at Yotel” through work-related exercises. template plan 21 immediately
- Practice and apply “building van hoa communication at Yotel” through work-related exercises. Practice tool
5. Results and Application Value
Capability Developed
Participants strengthened practical capability in communication and emotional self-control skills and understood how to use the relevant tools in real work situations.
Workplace Application
The learning can be applied to improve work quality, coordination, decision making and problem handling in daily operations.
Implementation Coordination
The program supported clearer collaboration among participants, teams and related departments during implementation.
Post-Training Value
Post-training value comes from practical application, shared working methods and a clearer action plan for continued improvement.
6. Course Survey Results
Overall Satisfaction
Practical Applicability
Content Quality
Training Methodology
Post-Training Applicability
Commitment to Post-Training Application
7. Participant Feedback
“
The course provided practical tools that I can apply directly at work.
Nguyen Minh DucParticipantYouth Telecom Joint Stock Company (Yotel)
“
The examples and exercises helped me understand the topic more clearly.
Le Thi Thuy TienParticipantYouth Telecom Joint Stock Company (Yotel)
“
The facilitator connected the content with realistic business situations.
Pham Hoang NamParticipantYouth Telecom Joint Stock Company (Yotel)
“
The practice activities made the learning easy to remember and apply.
Do Thuy MaiParticipantYouth Telecom Joint Stock Company (Yotel)
“
The program helped me improve my working methods and collaboration.
Tran Quoc BaoParticipantYouth Telecom Joint Stock Company (Yotel)
“
The training was practical, focused and relevant to my role.
Vo Thanh TrungParticipantYouth Telecom Joint Stock Company (Yotel)
DELIVERY EVIDENCE
8. Program Delivery Photos
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