Course Information

Listening and Feedback Skills

The program helps participants combine active listening with clear, respectful feedback oriented toward improving behavior or work results.

Giang vien huong dan skills communication for team management organization

Actual classroom session at Masterskills

Instructor presenting during a training session

Participants taking part in a training activity

Discussion during a corporate training program

Overview of an on-site corporate training class

Instructor guiding participants through practical exercises

Group activity during the training program

Group photo of participants at the end of the course

Table of Contents

Course Overview
Learning Objectives
Target Participants
Course Outline
Training Methodology
Class Information
Materials & Certification
Faculty
Masterskills Corporate Profile
Selected Clients

1. Course Overview

Give feedback chi co values when people dua feedback hieu dung boi canh and people nhan cam thay thong tin du specific to hanh dong. Thieu listening khien gop y to tro thanh phan xet; feedback ambiguous or cam tinh lai lam people nhan phong thu and not biet need to change dieu gi.

The course “Listening and Feedback Skills” Connection ky thuat active listening with ghi nhan, gop y build, tiep nhan feedback and xu ly but cuoc trao doi kho. Participants practice cach mo ta su viec, lam ro tac dong and thong nhat hanh dong tiep theo.

After the course, participants can create more effective two-way conversations, provide feedback based on observation and data, and receive opposing views with a calm and open attitude.

2. Learning Objectives

Listen chu dong to hieu su viec, needs and perspectives truoc when feedback.
Identify influence of emotions, dinh kien and phan ung phong thu in trao doi hai chieu.
Recognize no luc or results a cach specific, chan thanh and dung thoi diem.
Cau truc feedback dua tren behavior quan sat duoc, tac dong and expectations cai thien.
Handle feedback kho, bat dong or phan ung tieu cuc ma van duy tri su respect.
Apply chu trinh listening–feedback in management performance, coordination and employee development.

3. Target Participants

Management, team leaders and supervisorsOften xuyen delegation, danh gia results and trao doi develop with employees.
Chuyen vien personnel and dao taoNeed to ho tro dialogue performance, coaching and build van hoa feedback.
Personnel lam viec according to nhom or du anNeed to trao doi thang than ve quality, progress and cach coordination.
Ca nhan muon nang cao communication hai chieuWant to gop y clear hon and tiep nhan feedback ma not phan ung phong thu.

4. Course Outline

The content includes six parts that develop listening capability, emotion recognition, acknowledgment, constructive input, handling difficult feedback, and workplace application.

PART 01Nen Tang Listening and Phan Hoi Hieu Qua

Khai niem listening and feedback cong so.
Vai tro in communication and coordination.
Distinguish nghe, hieu, feedback, gop y.
Tu duy hieu dung truoc when feedback.
Nguyen tac respect, clear, build.
Cac loi pho bien when nghe and feedback.
Example feedback with gay hieu lam.
Discussion thoi quen communication hien tai.

PART 02Ky Thuat Listening Chu Dong

Tap trung hosafety vao people dang noi.
Quan sat emotions and tin hieu not loi.
Khong ngat loi when doi phuong chia se.
Recognize y chinh and thong tin in yeu.
Tom tat lai to xac nhan hieu dung.
Use im lang to khuyen khich noi tiep.
Case scenario speaker vong vo, thieu key point.
Practice listening ba tang thong tin.

PART 03Identify Rao need to and Cam Xuc when Listening

Thanh kien ca nhan lam discrepancies thong tin.
Voi conclusion truoc when nghe day du.
Phong thu when nghe y kien trai chieu.
Xao nhang boi thiet bi and moi truong.
Identify emotions ca nhan when bi kich hoat.
Control phan ung truoc content nhay cam.
Exercise phat hien rao need to listening.
Practice giu calm when tiep nhan.

PART 04Phan Hoi Tich Cuc and Ghi Nhan Dung Cach

Give feedback kip thoi sau behavior tich cuc.
Recognize specific no luc and results.
Dien dat loi khen chan thanh, co facts.
Lien ket behavior tot with shared goals.
Encourage develop lai behavior effective.
Apply mo hinh SBI when ghi nhan.
Example loi khen chung chung thieu tac dong.
Practice feedback ghi nhan employees.

PART 05Gop Y build and Xu Ly Phan Hoi Kho

Gop y dua tren behavior quan sat duoc.
Tach con people khoi van to need to xu ly.
Dien dat tac dong of behavior chua appropriate.
De xuat huong cai thien clear, kha thi.
Tiep nhan feedback not phong thu.
Use mo hinh DESC in gop y.
Case scenario employees not dong y feedback.
Practice hoi thoai gop y kho.

PART 06Apply Listening and Phan Hoi in work

Listen and feedback in cuoc hop.
Give feedback when delegation and according to doi progress.
Listen khach hang to cai thien dich vu.
Give feedback in huan luyen and kem cap.
Build van hoa feedback lien tuc.
Monitor change sau moi lan gop y.
Develop checklist listening and feedback.
Cam ket ap dung vao scenario practical.

5. Training Methodology

Classes are delivered in small, learner-centered groups. Instructors provide concise input, then facilitate discussions, scenario-based practice, feedback, and reflection so participants can translate knowledge into practical workplace behaviors.

Group Discussions Individual Exercises Group Presentations Brainstorming Techniques Guided Practice with the Instructor Experiential Projects In-Class Activities Role-Playing Activities Class Presentations

6. Class Information

Expected Start Date	Schedule	Class Hours	Location	Tuition Fee	Registration
To Be Announced	Saturday – Sunday	08:30 – 16:30	Ho Chi Minh City	VND 4,500,000	Registration
To Be Announced	Monday – Thursday	18:00 – 21:30	Hanoi	VND 4,500,000	Registration

10% discount: registration at least 15 days in advance, groups of three or more participants, or loyal clients.Reserve a Seat

Note: The schedule above is provisional and may be adjusted based on enrollment, class arrangements, and the actual training plan. Masterskills will confirm the official schedule with participants before the course begins.

Duration: 2 days / 4 sessions; maximum 35 participants per class.
Ho Chi Minh City: 224 Dien Bien Phu Street, Ban Co Ward, Ho Chi Minh City.
Hanoi: 51 Le Dai Hanh Street, Hai Ba Trung Ward, Hanoi.
Corporate in-house training: Delivered at the client’s office or factory; pricing depends on the design scope, location, and class size.
Additional costs: Instructor travel and accommodation costs are determined by the delivery location, where applicable.

7. Learning Materials & Certification

Participants receive proprietary course materials developed by Masterskills, practical handouts, self-assessment forms, and reference materials aligned with real business situations.

Proprietary Course MaterialsStandardized content updated in line with the course objectives.

Practical ToolsChecklists, handouts, feedback templates, and individual action plans.Explore the Toolkit

Course Completion Certificate

Participants who meet the attendance and practical requirements receive a Masterskills certificate of program completion.

8. Faculty

Masterskills instructors and experts bring practical management, consulting, and training experience relevant to the program content.

Dr. Thai Tri Dung

Human resource management and behavioral psychology expert specializing in leadership, managerial psychology, negotiation, culture, and organizational behavior.

MBA. Vu Lai Doan Trang

Chuyen gia develop nguon nhan luc & leadership. develop leadership, learning & development, dich vu khach hang and van hanh organization.

View Faculty Profiles

9. Masterskills Corporate Profile

View Profile

An overview of Masterskills’ training capabilities, areas of expertise, delivery methodology, and experience partnering with organizations.

Client feedback after attending a Masterskills course

Client Testimonials

“The Listening and Feedback Skills course provides practical content, workplace-relevant activities, and clear facilitation. Instructors help participants use appropriate tools, analyze situations, and develop solutions they can apply after the program.”

View More Client Testimonials